Frequently Asked Questions

Yes, we offer on-site Valet parking only with in/out privileges at $37 + tax, per vehicle, per night.

Yes, at $200 per room, per stay, will be collected at check in. Cash is NOT accepted.

Cancellation must be made 24 prior to arrival or one nights room and tax will be charged

If you need to check out earlier than your scheduled departure date, please be advised of the following policy:

1. Notification Requirement: To avoid any additional charges, guests must notify the hotel front desk of their intention to check out earlier than originally planned, at least 25 hours before the new departure date. This notification should be made in person or by calling the front desk directly.
2. Cancellation Fees: If an early checkout is requested within less than 24 hours of the planned departure, a one-night room charge will apply as a cancellation fee, regardless of the length of stay or remaining nights.
3. Refunds: If the early checkout is confirmed outside the required 24-hour notice period, guests will not be charged for the unused portion of their stay. However, any pre-pard of non-refundable rates will be subject to the terms and conditionals outlined at the time of booking.
4. Partial Stay: In cases where a guest checks out early without providing proper notice, the hotel will charge for the room based on the original length of stay.

No. If smoking is discovered in room, a fee of $300 will be applied and guest will be asked to leave the property and pay for remainder of stay.

No, only service animals. If pets are discovered in room, a fee of $250 will be applied and guest will be asked to leave the property and pay for remainder of stay.

No, but you can contact SuperShuttle at 1-800-258-3826.

While not included, the hotel does offer an on-site paid al la carte breakfast everyday!

Check In is at 4:00pm and Check Out is at 11:00am

Riverwalk access is across the street right next to the hotel.

All the Riverwalk Resturants are within a 5-15 min walk of the hotel.

Yes, a 24/7 fitness center 

The Alamo is about a 15 min walk North-East from the hotel.

Yes, we have our restaurant and bar called The Gavel 

Yes, we have our bar and restaurant called The Gavel .

The Convention Center is about a 15-20 min walk from the hotel.

The Alamo Dome is about 1.5 miles from the hotel.

Yes, you can keep your car parking in the garage until 3:00pm day of Check Out.

There are city parking lots near by, but their prices vary depending on the day. There are also meters on the streets beside the hotel.

Our clearance for the parking garage is 7 feet.

Yes.

You can contact the FD ahead of time to make a request to check in early as long as the room is ready, but this is just a request and is not guaranteed. Check in is guaranteed at 4:00pm.

Late check out can be request the day of check out based on occupancy. Check out is at 11:00 AM and unless approved, charges of $25 every 30 minutes after up untill 2PM will be applied, thereafter: RACK rate room & taxes for that night will be charged.

21 in the minimum age to check in. 

Yes, we do accept discounts like AARP and Military as long as this is promted to the hotel upon the booking of the room.

Yes we have same day dry cleaning as long as it is dropped off by 8:00 AM that morning.

Yes.