Best Rate Guarantee & Privacy Policy

We guarantee that booking a room through this website will ensure you receive the best rate on your stay at Riverwalk Plaza Hotel & Suites! In the unlikely event that you do find a lower publicly available rate elsewhere within 24 hours of booking your stay with us, we want you to let us know by emailing us.


  • You must have a confirmed reservation at Riverwalk Plaza Hotel & Suites made through this site.
  • The "lower rate" must be submitted to us within 24 hours of the time you made the original reservation and at least 24 hours prior to your arrival at the hotel.
  • The two rates must be for the same accommodations (room type, dates, length of stay, number of guests, advance purchase policies, and terms and conditions).
  • Rate comparisons will be made net of taxes, gratuities, service charges, and any other fees and incidentals that may exist.
  • We must be able to verify the lower rate is being actively offered for purchase up to 24-hours after your claim is submitted to us.
  • Only one claim may be submitted for BRG consideration per stay (total number of consecutive nights).



  • Initial bookings originating from websites other than Riverwalk Plaza Hotel & Suites.
  • Discounted rates received through online sales scenarios where the specific hotel name is not known to the consumer until after the booking is made
  • Discounted rates not available to the general public, including but not limited to membership in specialty organizations, government, employee, corporate, promotional, group or other specially negotiated rates
  • Hotel and travel packages in which the hotel room rate, airfare, transportation and/or meal costs are bundled together at the time of purchase
  • Rate disparities caused by economic fluctuations, rounding and/or differences in currency exchanges

*Unless prohibited by law, Riverwalk Plaza Hotel & Suites reserves the right to modify or cancel these terms and conditions at any time based on its sole discretion.


At Riverwalk Plaza Hotel we sincerely value your privacy. We want you to be confident in using this website to make online reservations and explore our classic property – located in the heart of San Antonio, Texas.

We are very aware of your concerns about the privacy of your information, and we have no desire or intent to infringe on your privacy. We will not provide your personal information to anyone else.

When you provide your personal information such as name, address, email address and telephone number, we will not give or sell this information to any outside company for any use. This information will be kept confidential, and will be used only to support your customer relationship with us. We have appropriate security measures in place to protect against the loss, misuse or alteration of information we have collected from you through our site.